Patient Information

About the centre

The team of experienced healthcare practitioners and staff at Mont Albert Medical Centre are committed to providing quality family medical care. Treatment and procedural areas with Nursing support complete the centre's offering. The centre also offers GP appointments.

Address

201 Union Road
Surrey Hills VIC 3127
Get Directions

Telephone

03 9890 6341

Parking

Free parking is available on site, please enter via Mont Albert Road.

Public transport

Our centre is easily reached by public transport. Surrey Hills train station is 500 metres away, 612 bus stops directly out the front, and the 109 tram is 600 metres away.

Feedback

Mont Albert Medical Centre is a general medical practice committed to providing quality family medical care.
All the doctors are highly qualified and experienced and the practice provides a comprehensive range of services including obstetric antenatal & postnatal care, paediatrics, women’s health, men’s health, aged care, emergency care, minor surgery, wound management, travel medicine, asthma, allergy and travel vaccinations.
The practice is affiliated with Monash University and participates in training of its medical students who at times sit in on consultations.
Please inform your doctor if you would prefer the student wasn’t in the room during your visit.

How To See The Doctor

Telephone or call in to make an appointment with the doctor of your choice.
If your doctor is not available another doctor will be able to see you. Urgent problems and emergencies will always be seen even if an appointment is not available. Standard appointments are made for 15 minutes.
If your appointment will need more time e.g. first visit, counselling, medical procedures, insurance examinations, first antenatal visits, or if you have a number of problems or more than one member of a family to be seen, please make a longer appointment e.g. 30 or 45 minutes.
It would assist us if you could give the name of the person to be seen when booking the appointment. If you cannot keep the appointment please cancel or change the appointment as soon as possible.
Please notify us of any change of address, telephone or Medicare numbers, or Pension or Health Care Card status.
When you arrive at the surgery please check-in with the receptionist before sitting down in the waiting room.
We will endeavour not to keep you waiting but medical practice is unpredictable and we apologize for unexpected delays.

After Hours Care Arrangements

Our after hours GP Clinic is located at 36 Wellington Road, Box Hill (Cnr. Of Wellington Rd and Arnold Street) with parking available on site. No appointments are necessary, the clinic phone number is  (03)  8820 7500
Is open between the hours of:
Monday - Friday : 6:30 pm - 11:00 pm
Saturday : 1:00 pm - 11:00 pm
Sunday :  10:00 am - 11:00 pm
Public Holidays : 10:00 am - 11:00 pm
If clinic is not open please call our locum service (doctordoctor) on 132 660.

FOR ALL EMERGENCIES PHONE 000

The locum service and the After Hours Clinic communicate with us electronically and all the notes that they have made regarding one of our patients are transferred into that person's computer file the next morning. When you ring the surgery after hours you will receive a recorded message containing the phone numbers above.
Please note the answering machine does not take messages.

Home Visits, Hostels & Nursing Homes

These are provided where necessary for patients who are registered with us and find it impossible to come to the surgery. If possible please ring before 10:00 am to arrange this. We are unable to provide home visits beyond the boundaries of Burke, Doncaster, Middleborough and Toorak Roads. Doctors will also visit patients in hostels, nursing homes and special accommodation homes in the area. We visit about 20 of these homes.

Telephone Contact

If a patient's illness does not improve as the doctor suggested it should, or if you are worried about the patient, please contact us - advice and help are only a phone call away 03 9890 6341.

Translating & Interpeting Service/Auslan Services

(TIS National) Immediate phone interpreting is available for patients or doctors who need an interpreter immediately over the phone. The clinic will book this service. (TIS & Auslan)On-site interpreting is available for patients or doctor’s to book a phone interpreter to attend an appointment face-to-face. The interpreter’s role is to accurately convey the whole spoken message from one language to another while abiding by the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics.

Repeat Prescriptions

A consultation is normally required for a repeat prescription in order to monitor the medication you are taking. Only in certain circumstances and when previously arranged by one of the doctors can a prescription be given without a consultation. A non rebatable charge will be made for this. The Doctors require 24 hours notice for a repeat script. It is not permitted to issue backdated or post-dated prescriptions.

Repeat Referrals

A consultation with the doctor is required for an initial referral to medical specialists or for tests. This is to enable your doctor to provide appropriate and up to date medical information to the specialist. It is also preferable for a consultation to be made to renew referrals unless it is for a minor on-going condition in a healthy person. It is not permitted to issue backdated referrals. A non-rebatable charge will apply.

Sickness & Other Certificates

These cannot be issued or signed without a consultation.

Test Results

In the interests of patient privacy and in accordance with Confidentiality Laws, all test results will be given by appointment only with a Medical Practitioner unless other arrangements are made with the doctor. NO RESULTS WILL BE GIVEN VIA THE TELEPHONE BY RECEPTION STAFF. Some test results may be given via telephone by a practice nurse by prior arrangement.

Disabilities

There are no steps from the street to the doctor's room and the entrance doors are wide enough to allow wheel chair access. A wheel chair is available to transports patients from their cars to the doctor's room if required.

Privacy

All patient consultation and medical records are kept strictly confidential. The Doctors of Mont Albert Medical Centre are covered by the Health Privacy Principles (HPP's) and National Privacy Principles (NPP's), as set out in the Health Records Act (Vic) 2001 and the Privacy Act (Cwlth) 1988. To comply with our obligations under the new HPP's and NPP's, we have policies about how we manage information about you and how you may access that information. To receive more information about the policies please enquire with our receptionists for further details or visit https://www.healius.com.au/medical-centres-privacy-policy/.

Complaints/Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1300 582 113 or visit https://hcc.vic.gov.au/.

Fees

Current fees are posted on the surgery noticeboard Full pensioners will be given a discounted fee. Any gaps between the Medicare rebate and the Doctor’s fee are eligible for the 85% Medicare Safety Net (brochures available).
We can process your Medicare claim and have your Medicare rebate in your bank account within 2 working days.
Entitled Veteran Affairs patients are direct-billed to the department. Childhood Vaccinations are bulk-billed to Medicare. The fee can be negotiated with your doctor if you are experiencing financial difficulties.

Home Visits

Doctors in our centre are available for house calls and external visits to regular patients under certain circumstances. Please see the receptionist or call the Centre to request a home visit.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Recalls/Reminders

The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results.  If you do not wish to receive these reminders, please advise your Doctor or reception team.

From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Test Results, Scripts, Referrals & Other Paperwork

For information security reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the Centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

National Healthcare Schemes

This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:

  • E-Health
  • National Bowel Cancer Screening Program
  • Australian Immunisation Register

Please speak to your GP for further information.

Patient Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1300 582 113 or visit https://hcc.vic.gov.au/.

Management of patient health information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit: https://www.healius.com.au/medical-centres-privacy-policy/.

Transfer of medical record

In the event of your relocation to another practice to obtain medical services a fee may be charged to transfer your medical record.
This record may be requested by your new medical practice and will only be transferred with your authorisation.

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: patientfeedback@healius.com.au

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